Credit card refund vs chargeback : Key differences , when to request refund and when to dispute a transaction

A credit card transaction can sometimes not go as planned because of a cancelled order, a billing error, non-delivery of a product or service, or an unauthorised payment. In all such cases, credit cardholders may seek a refund or file a chargeback. Now, it is important to note that both can help recover money; still, they differ fundamentally in who initiates the process and how the dispute is resolved.